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Business Communication Systems
Products: |
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Profile |
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Our consultants
have extensive, experience in excess of 20 years,
and are members of the |
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Communications Cabling Association of South Africa |
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The Disaster Recovery Association of Southern
Africa |
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The
Electrical Contractors Association of Southern Africa |
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The Executives Association |
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Accredited as MOD-TAP business partners |
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Krone system installers |
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Cisco VAR |
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3Com
VAR |
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Meisner VAR, amongst others |
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Our
focus is on service and support as well as quality products
which all comply with Original Equipment Manufacturers (OEM)
requirements. |
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Service |
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We can assist
your organisation with expert advise on the following
vital services required for providing a safe and secure
data environment: - |
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Power
Conditioning.
We will analyse the quality of power as well as the supply,
installation and monitoring of power conditioning equipment
such as uninterrupted power supplies and diesel generators.
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Computer /
Telecommunication Infrastructure Environment |
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Is
this what your computer room looks like? |
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We
can make it look like this!!!!!!!! |
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Electrical
Reticulation |
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Qualified personnel
provide specialised knowledge required for supplying
clean and dedicated power for data processing equipment. |
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Air
Conditioning / Humidity Control |
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To protect
your IT infrastructure investment we can assist you
in selecting and installing the correct air-conditioning
equipment for all computer environments, which require
constant temperature and humidity levels. Including
comfort units, package units and data chillers |
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Networking
Equipment |
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Our consultants
will assist you with the supply and installation of
various brands of switches, hubs, multiplexes, repeaters,
transceivers, interface cards and adapters |
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Data &
Voice Reticulation |
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We will design
a state of the art the cable infrastructure as required,
monitor the supply and installation of fibre optics
for both data and voice environments, as well as access
control and CCTV monitoring. Structured wiring systems
include modem cabinets, patch panels, inter-connectivity
and all other associated components. |
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Fire & Security
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Design and
monitor the installation of fully automatic or manual
early warning systems for fire detection and protection
within the computer environment. Security systems
include access control systems and CCTV monitoring |
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Access
Flooring & Civil Works |
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This is a necessity
in an IT environment where static discharge could
be detrimental to the computer and networking equipment.
Routing for Data Cabling, air conditioning, pipes,
water detectors, power cables and other services should
also be neatly laid out in the access floor cavity.
This will ensure ease of maintenance to these services
as and when required. |
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Spike Suppression
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Correct earth
connectivity and spike suppression of both data and
electrical equipment will ensure a reduced down time
caused by transients normally generated by lightning,
static, air conditioning units, vacuum cleaners, etc. |
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Environmental
Monitoring |
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Our consultants
will design and assure the correct deployment and
operation of environmental monitoring mimic panels,
which will detect water, heat, smoke and power failure
within the environment. These units raise an alarm
and make contact as programmed. |
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CRM |
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Knowing
what your customer requirements are and responding to
them timously, that's the first step in delighting a customer.
Combine your telephone system with the power of your computer,
and you can measurably improve your level of service,
and efficiency. Call centres are the most effective method
of handling many calls. From global help lines to after
hour's information's services, they make more productive
use of your communication system, and make better use
of customer's and your time. They provide your organisation
with a single point of contact. One that proves commitment
to client orientated service, and translates directly
into a competitive advantage. |
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Given
its proven ability to enhance the way companies run their
sales, marketing, and service organizations, Customer
Relationship Management has captured the mind share of
CEOs and CIOs everywhere, and has become a top priority
through-out a wide range of industries. However, just
when companies discovered the value of attracting and
retaining key customers, the Internet created an entirely
new way to communicate, buy products, receive service,
and stay informed. |
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While
this has resulted in a mad scramble to set up Web storefronts,
most companies aren't taking advantage of the Web to take
their CRM efforts to the next level. |
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Calibre eBusiness solutions merge e-business with CRM,
creating an integrated, Web-enabled extension of the way
you manage your customer relationships. The result is
an unprecedented ability for sales, marketing and service
organizations to consistently dazzle their most profitable
customers with a wide array of choices for personalized
interaction. |
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PABX |
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Think
about the benefits of a private virtual network. Your
multi-sited organisation instantly has one point of contact,
from where callers are transferred to the person they
need. Even if they're on the other side of the world.
All calls within your organisation, not just your building,
are handled as internal. Now staff can be mobile between
sites, without compromising their availability. And home
offices become just another extension number. It means
your staff can be flexible and more productive, and your
system of communications is centralised and more efficient.
For you and your customers. |
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Training |
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Staff
training and development are amongst the most challenging
aspects of managing a company.
HI CALIBRE Telecommunication
Consultants is particularly well placed to assist you
in raising the awareness of your staff with respect to
communication matters. Staff should be trained to contribute
to bottom line results of the organisation by being pro-active
in their behaviour.
In addition to the many public
workshops presented by HI CALIBRE Telecommunication Consultants,
we have also undertaken many very successful, individually
tailored workshops and briefings for private clients.
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Training
Courses : |
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Customer Satisfaction in Telecommunications -
Measuring User Opinion |
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Delegation,
- How, Why, Benefits and Aims |
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Call
Centre Agent Training |
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Leadership
and Empowerment for Woman |
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Customer
Care |
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Powerful
Sales |
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Telephone
Skills |
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Telecommunication
Fundamentals |
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Telecommunication
Essentials for Voice over Data |
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Coaching |
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Mentoring |
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Understanding
Electricity |
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Leadership
Skills |
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Getting
the Maximum out of ISDN |
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Train
- The - Trainer |
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DECT
and DECT Technology |
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Introduction
to Cabling and Cabling Techniques |
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Stress
Management |
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Time
Management |
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Voice
and Data Networking |
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Acquiring
and Retaining Profitable Customers |
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Conflict
Resolution |
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Formulating
Future Programs of Customer Care Systems |
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Change
Management |
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The
A-B-C of Marketing |
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Our
philosophy is to encourage active participation by delegates
and where appropriate interactive workshop sessions are
included in course schedules. We have discovered that
this method of considering, brainstorming and discussing
issues to be particularly popular and beneficial to our
clients.
Our workshops are tailored to
your specific requirements are flexible and can be broken
into modules, run over weekends, after hours, etc.
New courses are constantly been
developed, to customer's particular needs, and we strive
to have them accredited with, IMM, SAIM, and SAQA aligned.
For further information regarding
our training services, or to discuss your particular requirements,
please contact:.
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Call Centre |
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Knowing
what your customer requirements are and responding to them
timously, that's the first step in delighting a customer.
Combine your telephone system with the power of your computer,
and you can measurably improve your level of service, and
efficiency. Call centres are the most effective method of
handling many calls. From global help lines to after hours
information's services, they make more productive use of
your communication system, and make better use of customer's
and your time. They provide your organisation with a single
point of contact. One that proves commitment to client orientated
service, and translates directly into a competitive advantage. |
|
 |
|
Given
its proven ability to enhance the way companies run their
sales, marketing, and service organizations, Customer Relationship
Management has captured the mindshare of CEOs and CIOs everywhere,
and has become a top priority through-out a wide range of
industries. However, just when companies discovered the value
of attracting and retaining key customers, the Internet created
an entirely new way to communicate, buy products, receive
service, and stay informed. |
|
While
this has resulted in a mad scramble to set up Web storefronts,
most companies aren't taking advantage of the Web to take
their CRM efforts to the next level. |
|
Hi
Calibre eBusiness solutions merges e-business with CRM,
creating an integrated, Web-enabled extension of the way
you manage your customer relationships. The result is an
unprecedented ability for sales, marketing and service organizations
to consistently dazzle their most profitable customers with
a wide array of choices for personalized interaction. |
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